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Faq’s

Have a Question?

  • What is Heeton Concept Hotel- Liverpool’s class?

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    The Heeton Concept Hotel- Liverpool is a 4-star hotel offering exceptional hospitality, comfort and has an ideal advantage of being located in the heart of Liverpool City Centre. The hotel is very close to transport links and other city attractions.

  • Where can I park at Heeton Concept Hotel- Liverpool?

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    There is no parking available at the property but it is possible to park at a location nearby (reservation is not possible) and parking charges may be applicable.

  • How many rooms are there at Heeton Concept Hotel- Liverpool?

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    The Hotel has 154 fresh, spacious and culturally rich rooms that reflect the local vibe of the city.

  • When can I check-in and check-out at Heeton Concept Hotel- Liverpool?

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    Though the reception desk is open 24/7, the check-in time of the hotel is 3pm and check-out is 11am.

  • How can I amend or cancel a booking/reservation at Heeton Concept Hotel- Liverpool?

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    Yes, Heeton Concept Hotel City Centre Liverpool offers free cancellation on select room rates. Please refer to the hotel’s cancellation policy on their website for more details about any exclusions or requirements.

  • How can I pay at Heeton Concept Hotel- Liverpool?

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    All payments are cashless. Heeton accepts all Maestro, Master and Visa cards. We reserve the right to temporarily hold an amount prior to arrival. Mention Card Names ???

  • What places can I explore around Heeton Concept Hotel- Liverpool?

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    The hotel’s great location keeps you close to the most popular attractions like Museum of Liverpool – 3 min walk, Liverpool Town Hall – 4 min walk, Liverpool ONE – 5 min walk, Beatles Story – 10 min walk, Albert Dock – 11 min walk.

  • What are the popular facilities/ amenities to look out for at Heeton Concept Hotel- Liverpool?

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    Popular facilities/ amenities at the property are express and contactless check-in and check-out, 24-hour front desk, located in the heart of Liverpool city and inside the city centre, 10 metres from public transport links, free Wi-Fi, bar and game room to name a few.

  • What can I eat and drink at Heeton Concept Hotel- Liverpool?

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    The hotel has a restaurant, a bar, room service facility and breakfast options too.

  • I have a pet! Can I bring my pet to Heeton Concept Hotel- Liverpool?

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    At the moment we do not allow pets in the hotel.

  • Languages spoken by the staff at Heeton Concept Hotel- Liverpool?

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    Languages spoken by our friendly and helpful staff include Hindi, English, Spanish, Hindi, Hungarian, Greek, Estonian, Russian, French, Italian, Polish and Romanian.

  • Is Heeton Concept Hotel- Liverpool accessible?

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    Yes the hotel is very accessible with staffed front desk and offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.

  • Any historical sites I can see close to Heeton Concept Hotel- Liverpool?

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    Many travellers enjoy visiting The Cavern Club (0.3 km), Williamson’s Tunnels – Friends of Williamson’s Tunnels (2.2 km), and Western Approaches HQ Museum – The Battle of the Atlantic Experience (0.3 km) and more historical sites in Liverpool.

  • What different rooms does Heeton Concept Hotel- Liverpool have?

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    To accommodate all kinds of stays, the different kinds of rooms include King rooms (with accessibility access), King rooms, Twin rooms, double rooms and family rooms.

  • How can I get to Heeton Concept Hotel- Liverpool from the nearest airport?

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    The closest airport to the Heeton Concept Hotel and City Centre Liverpool is Liverpool John Lennon Airport. You can reach the hotel by car or cab/taxi in less than an hour.

  • Can I have breakfast at Heeton Concept Hotel- Liverpool?

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    At the hotel you can start your day with our highly-rated and recommended breakfast during your stay. The breakfast options include Continental or breakfast to go.

  • Can I get a tube or underground station near the Heeton Concept Hotel- Liverpool?

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    The closest train, metro or bus station to the Heeton Concept Hotel – City Centre Liverpool is James Street Train Station, 10 minutes away from the hotel.

  • Can I store my luggage at Heeton Concept Hotel- Liverpool?

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    Yes. If you wish to explore the city before your check-in time or after your check-out time then you can avail the baggage drop service at the hotel.

  • Can I cancel my reservation for free at Heeton Concept Hotel- Liverpool and receive a full refund?

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    Yes. Depending on the kind of reservation you made and which room your cancellation will be taken care of according to the hotel terms, conditions and policies.

  • What are my dining options at Heeton Concept Hotel- Liverpool?

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    A 24-hour dining service with views over the River Mersey is available at the hotel. The hotel facilities include a restaurant, a bar and room service.

  • Can I smoke at Heeton Concept Hotel- Liverpool?

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    The property strictly has no smoking policy in the premises and rooms. However there are designated spaces for smoking.

  • Can I get a train, metro or bus from Heeton Concept Hotel- Liverpool?

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    James Street Train Station is only 10 minutes away from the hotel.

  • Where can I shop close to Heeton Concept Hotel- Liverpool?

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    You can enjoy a great shopping experience at Liverpool ONE, which is only 550 yards away from the hotel. Also, there are many shops at the Liverpool city centre.

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